Privacy Policy
How Plumbingandgo collects, uses, and protects your personal information.
Last updated: March 2026
1. Who We Are
Plumbingandgo is a plumbing and heating business based in Redbridge, London. When we refer to "we", "us", or "our" in this policy, we mean Plumbingandgo. You can contact us at info@plumbingandgo.co.uk or call 07387 987157.
2. What Information We Collect
We may collect the following personal information:
- Contact details – your name, phone number, email address, and property address when you contact us for a quote or to book a job.
- Communication records – emails, text messages, and phone call details related to our services.
- Job details – information about the plumbing work carried out at your property, including photographs taken for documentation purposes.
- Payment information – invoice details and payment records. We do not store credit or debit card numbers.
- Website data – if you visit our website, we may collect your IP address, browser type, pages visited, and other analytics data through cookies.
3. How We Use Your Information
We use your personal information to:
- Provide plumbing, heating, and drainage services you have requested
- Contact you about appointments, quotes, and job updates
- Send invoices and process payments
- Respond to enquiries and provide customer support
- Comply with legal obligations, including Gas Safe regulations
- Improve our website and services
4. Legal Basis for Processing
We process your personal data on the following legal bases:
- Contract – to fulfil plumbing services you have requested or agreed to.
- Legitimate interest – to run our business, improve our services, and communicate with you.
- Legal obligation – to comply with tax, safety, and regulatory requirements.
- Consent – where you have given us permission, for example to send marketing communications.
5. Who We Share Your Information With
We may share your information with:
- Our engineers and subcontractors who carry out work at your property
- Parts suppliers where delivery to your address is required
- Our accountant for invoicing and tax purposes
- Gas Safe Register as required by law
- Website analytics providers (such as Google Analytics)
We will never sell your personal information to third parties.
6. How Long We Keep Your Data
We keep your personal data for as long as necessary to provide our services and comply with legal obligations. Typically, we retain customer records for 6 years after the last job we completed for you, in line with HMRC requirements. Gas safety records are kept for at least 2 years as required by law.
7. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (where legally permissible)
- Object to processing of your data
- Request restriction of processing
- Data portability
To exercise any of these rights, contact us at info@plumbingandgo.co.uk.
8. Cookies
Our website uses cookies. For full details on how we use cookies, please see our Cookie Policy.
9. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
10. Contact Us
If you have any questions about this privacy policy or how we handle your data, contact us:
- Email: info@plumbingandgo.co.uk
- Phone: 07387 987157
- Address: Redbridge, London
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.